Refund policy
We have a 14-day returns policy, which means you have 14 days from receipt of the item to notify us of your wish to return it.
To qualify for a return, the item must be in the same condition as received, unused, with all labels attached, and in its original packaging. You will also need a receipt or proof of purchase.
Easy returns for logged-in customers
The easiest way to request a return is to log in to the account you placed the order with. To access the returns form, log in with the email address you used to place the order here. After entering your email address, you will be sent an email with a 6-digit code, which you must enter to log in. After logging in, select the order you wish to return and complete the form. After completing the form, we will send you the shipping information via email.
Returns by Email
To initiate a return, you can contact us at fylka.eu@gmail.com. Please note that returns must be sent to the following address: FYLKA - Agata Rządkiewicz, ul. Ceglana 8, 87-100 Toruń, tel. +48 517 452 873
If your return is approved, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without a return request will not be accepted.
If you have any questions about returns, you can always contact us at fylka.eu@gmail.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or you received the wrong item, so that we can assess the issue and resolve the issue.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special order or personalized items), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure your return is to return the item and purchase a new one separately after your return has been approved.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unused, with all labels attached, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We will notify you once we receive and review your return and let you know whether your refund has been approved or rejected. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and issue the refund.
If more than 15 business days have passed since your refund was approved, please contact us at fylka.eu@gmail.com.